Shipping & Delivery Policy
Processing Time:
Custom-made orders are typically processed within 8–12 weeks, as each dress is meticulously handmade by our skilled designer and atelier team. For custom orders or items that require additional processing time, we will notify you promptly.
Shipping Costs:
Shipping costs are calculated based on the weight of the package and the destination. The shipping cost will be displayed during the checkout process before payment is finalised.
International Customs and Duties:
International customers outside the UK are responsible for any customs duties, taxes, or fees imposed by their respective countries. Please ensure you are familiar with your country’s import regulations and fees before placing an order. Zam’s Couture does not provide refunds for orders rejected due to unpaid import taxes or duties.
Shipping Delays:
While we aim to meet our delivery estimates, unforeseen circumstances such as customs clearance, weather, or other external factors may cause delays. Zam’s Couture is not liable for delays beyond our control but will assist in resolving any issues to the best of our ability.
Address Accuracy:
Customers are responsible for providing accurate shipping information. Please provide precise and complete details when placing your order. This includes your full name, accurate shipping address, valid email address, and an active telephone number.
Customs Regulations:
Every country has different customs policies and regulations. In some instances, customs authorities may need to contact you regarding the clearance of your shipment, or other related matters. By providing us with your correct contact information, you grant us permission to share these details with relevant customs officials if required.
Order Changes:
Once an order has been placed, changes to shipping details or the delivery address may not be possible. Please review your order carefully before confirming.
For any questions or concerns regarding shipping, please contact our customer service team at Zam’s Couture. Thank you for choosing us to make your special day even more memorable.
